Ratings & Reviews
Your Review
Resident Reviews
|Recommended: NoNew Company — Ever since the new company took over I have had bad experiences. It took a month for my toilet to be fixed. I had to call and leave four emails and spoke to two people and nothing happened until a month later. Then my rent payment was wrong spoke to a lady who said she would call me back when it was fixed. She never did. The last company my maintenance requests were the day of or very next day. They would call back when they said they would. You guys need to get it together.
response from property -Thank you for sharing your feedback, Mackenzie. We're truly sorry to hear about your recent experiences and the inconvenience you've faced. Our goal is to ensure timely maintenance and effective communication, and it's clear we've fallen short in your case. Please know that we're actively working to improve our processes to better serve our residents. We appreciate your patience and are committed to resolving these issues promptly. Your satisfaction is important to us, and we're determined to restore your confidence in our community. Please feel free to reach out to us if there's anything we can do for you at (830) 643-0330. -Your Moderno Management Team.
|Recommended: YesDerek Alberto — DERRICK ALBERTO THE MAINTENCE TEAM FIXED MY HEATER IN RECORD TIME 5 STARS
Thank you, Cory, for sharing your positive experience with our maintenance team, specifically Derrick and Alberto! We're thrilled to hear they were able to fix your heater promptly. Our team is dedicated to ensuring our residents enjoy a comfortable living environment. Your satisfaction is our priority, and we appreciate your feedback. Our phone number is (830) 643-0330 and our email address is [email protected] whenever you need our assistance or have more feedback to share.
With Gratitude,
The Moderno Management Team
|Recommended: YesReview — Living at Moderno has been such a good experience. The team here is always helpful and easy to work with, and they’ve made me and my wife feel really comfortable. It’s been a peaceful and enjoyable place to live
Thank you, Angelina, for sharing your positive experience at Moderno! We are delighted to hear that you and your wife find our community to be a peaceful and enjoyable place to live. Our team is committed to ensuring resident satisfaction, and it's wonderful to know we've succeeded in making you feel comfortable. Your kind words about our team's helpfulness and approachability are greatly appreciated. We look forward to continuing to provide you with an exceptional living experience. Our phone number is (830) 643-0330 and our email address is [email protected] whenever you both have any questions or need our assistance.
All The Best,
The Moderno Management Team